This privacy policy sets out how Your Discount Chemist uses and protects any information you give Your Discount Chemist when you use this website. Your Discount Chemist is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Your Discount Chemist may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We collect personal information in accordance, and with regard to, the relevant Pharmacy & Privacy Laws within Australia. Personal information is collected about you only upon registration of Your Discount Chemist account when you visit certain parts of our website where you are invited to provide content, or through authorised third parties where personal information is necessary to deliver goods and services. Personal information can include but is not restricted to your name, e-mail address, telephone number, Medicare card details, postcode and age, and any other information of a personal nature that you provide. While we strive to protect our user's personal information and privacy, we cannot unreservedly guarantee the security of any information you disclose online, and you do so at your own risk.
When you buy goods or services from your Discount Chemist directly or through authorised third parties, Your Discount Chemist will collect and store certain personal information to allow us to process and fulfil your orders and to notify you of your order status.
We will ask for your telephone number which enables us to contact you urgently if there is a problem with your order such as a product recall.
For customers ordering pharmacy-only medicines from this website, we may ask for additional information to ensure that our pharmacists can check that the medicine is suitable for its intended use.
For patients who wish to use our PBS Prescription service, we will need to know whether you are entitled to concession rate charges for your PBS prescriptions. Additionally, we will collect information about your existing medical conditions and any prescription medication that you are prescribed by your doctor.
We will collect and store details of all medicines and other products we supply to you, and also all medicines that you or your doctor tell us you may be supplied on a repeat prescription.
How the information is stored
Your Discount Chemist takes all appropriate security measures (including physical, electronic and procedural measures) to help protect your information from being seen or shared by people not authorized to access it. Personal Electronic Information provided to Your Discount Chemist will be stored on servers located in Australia. Physical copies of the Personal Information provided may be kept in restricted areas within our pharmacies and order fulfilment centres. We will only send your personal information to a third party to provide goods or services that are supplied by Your Discount Chemist, and in doing so we will use reasonable ways of keeping your personal information secure.
Your Discount Chemist takes all reasonable steps to ensure your Personal Information remains private and secure. All incoming encrypted information is routed through our firewall, which serves as a gatekeeper for our system. Only data containing the correct authorisation is permitted past the firewall. Attempts to pass the firewall are constantly monitored for suspicious activity and appropriate action is taken.
We use personal information to fulfil orders and for us to process e-commerce transactions, or to contact you about products or services, or send you information that may be of interest to you.
When you provide your credit card information to us in order to conduct an e-commerce transaction on the site, we will provide your information to participating merchants in order to process that transaction. We are not responsible for how that information may be used by participating merchants.
We will not transfer personal information about you to any organisation without your consent. If at any time we are required by law or legal process to release personal information about you, we will cooperate fully to the extent of the requirement under the law.
We do not disclose your personal information to any overseas recipients.
We use personal information to best look after your healthcare needs, and this may mean contacting you in certain circumstances that are relevant to deliver appropriate professional care.
What we do with the information we gather
We use personal information to fulfil orders and for us to process e-commerce transactions, or to contact you about products or services, or send you information that may be of interest to you.
When you provide your credit card information to us in order to conduct an e-commerce transaction on the site, we will provide your information to participating merchants in order to process that transaction. We are not responsible for how that information may be used by participating merchants.
We will not transfer personal information about you to any organisation without your consent. If at any time we are required by law or legal process to release personal information about you, we will cooperate fully to the extent of the requirement under the law.
We do not disclose your personal information to any overseas recipients.
We use personal information to best look after your healthcare needs, and this may mean contacting you in certain circumstances that are relevant to deliver appropriate professional care.
Certain personal information must be collected in order to process some orders on our website, such as for prescriptions, without such information your order cannot be processed.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Your Discount Chemist - 119 Horton St, Port Macquarie NSW 2444.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You sesssion ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
